Start your journey with complete peace of mind!

Find all the essential information about your rental car right here. Any questions while on the road? Get instant answers regarding damages, rental extensions, refueling, and much more for your current booking. Drive stress-free!

CHECK YOUR VEHICLE BEFORE DEPARTURE

Damage management and procedure in the event of damage

If you notice a defect or apparent damage of more than 2 cm that is not listed in the contract, you must ensure it is added to the rental agreement. Both you and the Europcar agent must sign the change made to this section.
You have a specific timeframe to notify the departure station of any damage noticed after picking up the vehicle:
  • If the vehicle is rented before 8:00 PM: a 2-hour window to report the damage.
  • If the vehicle is rented after 8:00 PM: notify the departure station before 10:00 AM the following morning.
Outside agency opening hours, you must report this damage by email (signalement.dommage@europcar.com), specifying your contact details, the vehicle registration number, your rental agreement number, a description of the damage(s), and attaching photographs of the damage(s). Find the detailed procedure to report damage as well as the steps to follow in the event of an accident.

TRAVEL ABROAD

Cross-border regulations

Are you planning to cross a border with your rental vehicle but the Cross-Border Option is not yet activated? Contact our team before crossing the border to update your contract.
⚠️ This is very important: Activating this option is mandatory to maintain the validity of your insurance and roadside assistance abroad. See you soon to update your booking!

ASSISTANCE AND BREAKDOWN

Useful numbers

To accompany you at every stage of your journey, you will find in this section everything you need to contact us and guide you as best as possible in the event of an unexpected event or incident on the road.
  • In case of a breakdown or emergency, please immediately contact Europcar Assistance at 0.800.354.000 (toll-free number from France) or from abroad at +33 1 47 57 97 15.
  • In the event of a serious situation or need for medical rescue, immediately dial 112, the single European emergency number.
Our assistance teams are available 24/7 to get you back on the road as quickly as possible, whether it is a technical defect, a flat battery, or an accident.

RETURN ADDRESS & DIRECTIONS

Information about your rental

Opening hours, available vehicles, and services vary by station. Remember to check the specific details of your pick-up and return location.
You will receive a "pre-return" email shortly before the end of your rental. It will contain all the necessary access instructions, please follow them carefully. Vehicles are provided with a full tank of fuel for internal combustion vehicles or a full charge for electric vehicles and must be returned as such. If refueling or recharging has not been completed upon return, a refueling or extra charge fee will be billed to you.
A 29-minute grace period will be granted at the end of the rental. Beyond this, an additional day will be invoiced.
Want to extend your trip or plan the next one? Simply make a new online booking to secure your vehicle.

TERMS, FAQ & CONTACT

Legal documents, support and customer inquiries

Terms and Conditions: Access the General Terms and Conditions of Rental applicable to your current booking here.
HELP CENTRE (FAQ): Visit our dedicated Help Centre to find instant answers to frequently asked questions regarding your rental experience.
Contact Us: For further inquiries or personalized support, our customer service team is happy to assist you through our various contact channels.

French Version

See French Version

To consult the French version of the content presented on this page, please click here.
Go to the French Version
To protect your privacy, we kindly ask you to delete all your personal data from the CarPlay and Android Auto screens before returning the vehicle. Thank you for your understanding!

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